Shipping Policy

At Ashbury, we’re committed to making your shopping experience simple and reliable, from the moment you place your order to the moment it arrives at your door.

Order Processing & Shipping

Orders are typically processed shortly after they are placed. Orders received after 2:00 PM EST may be processed and shipped on the following business day.

Please note that Saturdays, Sundays, and applicable holidays are not considered business days for order processing or express delivery services.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Order Changes & Cancellations

We understand that plans can change. If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has entered certain stages of processing or fulfillment, however, we may no longer be able to make changes or cancel the shipment.

P.O. Box Deliveries

Orders shipped through UPS require a valid physical street address, as UPS generally cannot deliver to P.O. Boxes located within a local Post Office.

If a P.O. Box is provided as the shipping address, we may contact you for an alternative address. Additional shipping charges resulting from an incorrect or unsupported address may be the responsibility of the customer.

Shipping Delays

While we work to ensure orders arrive within the expected timeframe, occasional delays may occur due to circumstances outside our control, including severe weather, carrier disruptions, transportation delays, or other unforeseen events.

Ashbury is not responsible for delays caused by circumstances beyond our reasonable control. However, if you experience an issue with your shipment, our Customer Service team will be happy to assist you.

Lost or Missing Shipments

If your tracking information shows that an order has shipped or been delivered but you have not received it, please contact us.

Claims involving lost, missing, or undelivered merchandise will be reviewed and investigated with the applicable shipping carrier before a replacement, refund, or store credit is issued.

Customers are responsible for ensuring that all shipping information provided at checkout is accurate. Any additional costs resulting from an incorrect or incomplete shipping address may be the responsibility of the customer.

Need Help?

Have a question about your order or shipment? Our Customer Service team is here to help.

You can contact us during our standard business hours, Monday through Friday, 9:00 AM–7:00 PM EST.

For assistance outside regular business hours, please use our Contact Us form. Our team will respond as soon as possible, typically within 24 hours.

Ashbury — making your home shopping experience easier, from our store to your door.